Privacy Policy / Политика за приватност

Last updated: June 9, 2026

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use the Ko2 platform, in compliance with applicable personal data protection laws.

1. Data Controller Identity

The data controller responsible for your personal data is:

• Company Name: Ко2 бот
• Address: Кузман Јосифовски Питу 15/2-45, Republic of North Macedonia
• Contact Email for Privacy: contact@ko2bot.com

2. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

• Account Data: Email address, name, username, Telegram ID, Google account identifiers (if used for sign-in).
• Authentication & Session Data: Tokens and login session identifiers.
• Payment Metadata: Transaction ID, selected package, amount, payment status, provider reference. Note: Ko2 does not collect or store full credit card numbers or CVV codes; these are handled directly and securely by our payment processors.
• Usage Data: Prompts submitted, generated images/videos/text, credit usage, subscription status, and account history.
• Technical & Security Data: IP address, device fingerprint, browser/device information, system logs, and fraud-prevention signals.
• Support Data: Messages sent to customer support.
• Cookies: Session identifiers and necessary security cookies.

3. Purposes of Processing and Legal Basis

We process your personal data for the following purposes based on the corresponding legal grounds:

• Contract Performance: To provide the service, create and manage accounts, process payments, credits, subscriptions, refunds, and chargebacks.
• Legal Obligation: To comply with legal and accounting obligations.
• Legitimate Interest: For fraud prevention, security monitoring, providing customer support, and improving our services.
• Consent: For optional marketing communications (only where legally permitted and explicitly consented to).

4. Third-Party Processors & Recipients

We work with trusted third-party service providers who assist us in operating our platform. Your data may be shared with:

• Payment Processors: cPay / CaSys International AD Skopje (for card payments), NOWPayments (for crypto payments), and Telegram / Telegram Stars.
• Authentication Providers: Google Sign-In and Telegram.
• AI Providers: External AI generation providers used to process your prompts and generate content.
• Infrastructure Providers: Hosting, database, and Content Delivery Network (CDN) providers.
• Support Providers: Email and support ticketing systems (if used).

5. International Data Transfers

Some of our third-party processors are located outside the Republic of North Macedonia. When we transfer personal data internationally, we ensure that appropriate technical and legal safeguards, including standard contractual clauses where required, are in place to protect your data according to applicable law.

6. Data Retention

• Account Data: Retained as long as your account is active.
• Generated Content/History: Retained while you choose to keep it in your history, or until account deletion.
• Deleted Accounts: Upon account deletion, personal data is removed or fully anonymized within a reasonable period, except for data we must retain (e.g., payment/accounting records).
• Legal/Accounting Records: Retained for the periods mandated by law.

7. Your Rights

Under personal data protection laws, you have the following rights regarding your personal data:

• Right to Information & Access: To request a copy of the personal data we hold about you.
• Right to Correction: To request correction of inaccurate or incomplete data.
• Right to Deletion ("Right to be Forgotten"): To request the deletion of your data under certain conditions.
• Right to Restriction: To request restriction of processing.
• Right to Data Portability: To receive your data in a structured, machine-readable format.
• Right to Object: To object to processing based on legitimate interests.
• Withdrawal of Consent: To withdraw your consent at any time, where processing is based on consent.
• Right to Complain: You have the right to submit a complaint to the Agency for Personal Data Protection of the Republic of North Macedonia.

8. Cookies

We use essential cookies strictly necessary for login, session management, and security. We only use optional analytics or marketing cookies if you have provided your explicit consent.

9. Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk. This includes HTTPS encryption in transit, strict access controls, limited personnel access, operational security, and fraud monitoring.

10. Minors

The Ko2 platform is strictly for users who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or a prominent notification on our site.

12. Contact

For any privacy inquiries or to exercise your rights, please contact us at: contact@ko2bot.com

Македонски (Краток преглед на Политиката за приватност)

• Контролор на податоци: Ко2 бот, Кузман Јосифовски Питу 15/2-45, Република Северна Македонија.
• Категории на лични податоци: податоци за профилот (е-пошта, име), технички податоци, податоци за користење на услугите.
• Метаподатоци за плаќање: Ko2 не чува целосни броеви на картички/CVV, тие се обработуваат од безбедни процесори за плаќање.
• Цели на обработка и правна основа: обезбедување на услугата (договор), законски обврски, легитимен интерес за безбедност.
• Трети страни процесори: даватели на плаќања (на пр. cPay / КаСис Интернационал, NOWPayments), Telegram, даватели на AI услуги и хостинг. Можни се меѓународни трансфери со соодветни заштитни мерки.
• Задржување: податоците се чуваат додека профилот е активен или според законските обврски.
• Права на корисниците: право на пристап, исправка, бришење, ограничување на обработката. Право на поднесување приговор до Агенцијата за заштита на личните податоци на Република Северна Македонија.
• Контакт е-пошта: contact@ko2bot.com